How to suck at social media customer service

twitter customer serviceLike it or not, customers have gotten accustomed to reaching out on social media channels when they have a comment, complaint or issue with your company.

And yet, even years after channels like Twitter, Facebook or Whatsapp have become commenplace for customer service, so many companies are still doing it wrong.

If you’re a company that REALLY does not like your customers, and your goal is to royally piss them off, here are 6 surefire ways to do that:

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