Calling all chocoholics

Just when you thought there weren’t enough niche social platforms out there – the Swiss have launched a social network for chocolate lovers:

 “Modeled on successful precursors like Facebook and MySpace,, based in the small town of Pfaeffikon near Zurich, provides a virtual platform for people who share a love of the sugary treat that is the country’s trademark.

[ . . . ]

The virtual balance of the chocolate-lover’s account can then be converted into real chocolate — handmade by and shipped to 15 countries worldwide.”

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The things we don’t say

Social media is about honesty and authenticity.

Now, where have I heard that before? Oh, that's right, everywhere. People are more honest when they share their instant thoughts in real conversations. Posting a comment on a blog. Posting a review on a hotel ratings site. Posting photos of their cats on Twitter. It's all honest, right?

Except, not. Because we're all running scared of honesty. Too much honesty can come back to haunt us.

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Great achievement has no road map?

The title of this post is a quote from The West Wing. It comes from a third-season episode in which a highly respected physicist is trying to get approval for billions in funding to test theories about the origin of the universe. When asked by a senator about its potential practical applications or benefits, he replies that he can’t provide any, because “great achievement has no road map”.

Aaron Sorkin, the creator of the West Wing, was obviously trying to prove a point about science in this episode. This point showed up as a recurring theme throughout the series, notably in episodes about – among other things – the US space program, scientific medical research into finding a cure for cancer, and even funding for the National Endowment for the Arts. The common thread running through all of these episodes was that, in constantly pushing for the time frame, the budget, the visible returns and the predicted outcomes, we are limiting the capacity for human potential.

And yet, we create road maps all the time. We strategize, plan, and use road maps as tools to help us get from point A to point B.

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Strategy versus tactics

There must be thousands of blog posts out there about the difference between strategy and tactics. You can find 'em in a Google search, but don't bother. I'll save you the trouble.

See, they all pretty much follow the same formula. They start off by bemoaning the fact that nobody else in the WHOLE WIDE WORLD understands the difference between strategy and tactics. They usually cite a few examples in here of poor, misinformed clients, colleagues or even bosses, to illustrate their point that they are SO MUCH SMARTER than everyone else and that this mysterious distinction is something that only they can get. They then proceed to give their own definition, which is accurate to varying degrees, tends to make some sort of reference to ancient Chinese warfare, and is of course illustrated by an example or two. Finally, they wrap up with an admonishment against using the wrong lingo, and usually a self-plug about why they can develop kick-ass strategies that really, truly are strategic. (And not the least bit tactical.)

Here's the thing, though: Most companies don't want strategies. Most companies want tactics.

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Conversations are still happening (just not where you think)

There’s been lots of conversation lately about whether conversations are dead. Ironic? Yes, but not in the Alanis Morissette sense of the word. Mitch Joel’s blog post, The End Of Conversation In Social Media asks the question:

“Are we seeing a new shift in Social Media? Are the conversations dead? Were they ever – really – alive? What do you think?”

(Yes, this is more content inspired by my boss and colleagues at Twist Image. Don’t say I didn’t warn you.)

Well, I contend that the conversations aren’t dead. They’re still happening. But maybe it was unrealistic of us to expect them to happen in certain types of social media channels.

Blogs are publishing platforms. Twitter is a broadcast platform. Facebook is quasi-conversational, but only in the how’s-it-going superficial chatting about the weather sense. It’s easy to see how we can look at all of these platforms and wonder, is there any real conversation taking place?

Yes, it is. But not where you think. To find the real conversations, we need to visit online communities. The old-school kind.

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Why does digital measurement lag behind traditional?

In digital marketing, we like to claim that we have a huge measurement advantage over traditional marketing. After all, we can measure everything, right? Every click, every interaction, every tracking parameter, every bounce, every goal conversion. The technology that we have takes the guesswork out of measurement and allows us an unprecedented amount of insight into exactly how each and every person is interacting with our brand.

The traditional marketers are at a disadvantage, or so the theory goes. The television and broadcast guys parrot the value of eyeballs and impressions, but can only guess wildly at what impact all those impressions actually have on sales. Even the direct marketing guys – the traditional measurement gurus – have to add codes to their pieces, and even then, they only have data for the small percentage that come back. They make sweeping generalizations about things like demographics, geographics, pass-along rates, and more, in lieu of more solid data. They run expensive market research surveys to try to correlate the data. Measurement in traditional marketing has always been a bit like decorating a grain of rice with a paint roller – effective, but not very precise.

Digital marketing ought to be better at measurement. Miles better. Instead, however, we're still lagging behind. According to eMarketer, as recently as last year, 50% of marketers cited "achieving measurable ROI on my marketing efforts" as their leading priority, but only 16% were measuring ROI for their social media efforts. When asked to describe in one word how they felt about online measurement, the words that marketing professionals came up with most frequently were "confused", "nascent", and "stalled".

Clearly, the potential for measurement in digital is enormous, but we have a way to go before we get there. There's a gap, in other words, that exists between the vision and the reality.

Here are a few reasons why this might be so:

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Are brands really listening?

If there’s a marketing buzzword in 2010, it’s probably “listening”. Companies are trying to engage with their customers. They’re being told that they have to monitor, track, and join the conversations that are taking place across social media channels every single day.

They’re setting up alerts, monitoring keywords, and even investing in listening tools, such as Radian 6 or Sysomos. Why? To find those elusive customer insights into what their target market thinks, feels and desires.

After all, social media means a revolution in market research. You no longer have to go out and conduct very expensive research to find out what people want. They’re online, in social channels, shouting it loudly and clearly for anyone to hear. All brands need to do is to listen to those needs, and respond to them. Right?

Well, that’s the theory, anyway. But in practice, it sometimes seems like the more information brands have about their customers’ wants and needs, the further they get from responding to them. Why is it, with companies trying so hard to fill customer needs, and people trying so hard to buy what they need, that there’s still such a disconnect between what people want and what brands are selling?

Are brands really listening to their customers? Or are they only looking for what they want to hear?

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10 indispensable tools for frequent travelers

One of the great things about traveling is having the opportunity to disconnect from real life, even if only for a short while. It’s hard to do. A new study shows that many of us find it challenging to get away from work and really enjoy our vacations – in fact, only 58% of Canadians even use all of the vacation time we have, which, not surprisingly, is bad news for productivity. And those people who do go away often end up taking work with them.

I make it a personal rule to leave reality at home when I travel. No logging into VPN, checking business emails, or sitting on a beach working on a report. After all, what’s the point of taking the time off if you can’t use it to recharge your batteries?

However, there’s no denying that the convenience of having access to certain tools can make the difference between a disastrous trip and a great one. Whether it’s being stranded in an airport during a travel crisis casued by a volcanic eruption, using Skype to stay in touch with friends and family back home, or simply arriving in a new place and looking for a place to stay, things to see, or people to meet, it is possible to disconnect from life back home while connecting to life on the Road.  

There are certain sites and digital tools that I consider indispensable for frequent travelers. Here are a few of my favourites:

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Putting a value on happiness

A pair of articles highlighting polls about the happiest places in the world showed up in the news today.

Vanuatu chosen by Lonely Planet as world's happiest placeFirst, the Huffington Post posted a (completely unscientific, totally subjective) poll published last May by Lonely Planet listing its version of the World’s 10 happiest places. Much to the excitement of the locals, Montreal placed second, just behind Vanuatu.

Then, Israel Insider highlighted a (slightly more scientific, but still totally subjective) Gallup Poll published by Forbes on the World’s Happiest Countries. The top spots on the list were dominated by Scandinavia. But the news was that Israel was tied with Canada and Australia in eighth spot, making Israelis the happiest people on the Asian continent.

Really, now?

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Anonymity, compartmentalization or multibranding?

Are we seeing a trend towards more anonymity online? What are the implications of increased anonymity? Does being anonymous necessarily mean having something to hide?

These are some of the questions that Mitch Joel asks in today’s blog post: The Next Big Thing Online Could Well Be Anonymity:

The knee-jerk reaction to anonymity is that the person creating the content has “something to hide.” It’s logical, but it’s not the entire story. Some people simply feel more liberated to speak their mind knowing that who they are will not become a focal point within that discussion.

(Full disclosure: I’ve been working for Mitch and the team at Twist Image for a little over three years now. You’ll likely see quite a bit of content from the folks at TI on this space. That’s what happens when you’re lucky enough to work with smart people who write thought-provoking content.)

I think an excellent point has been raised here. And it occurs to me that we may be talking about the wrong thing. Instead of “anonymity” versus “transparency”, are we really not simply talking about compartmentalization? Or, to put it another way, a personal version of multibranding?

In fact, I think this is a particularly appropriate topic for the inaugural post of a new blog, launched by a person with a digital presence in quite a few arenas. So here goes:

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